Etsy Purchases and Shipping Policy:
We're thrilled to connect with you through our Etsy store. Cozyartz Media Group strives to offer a seamless and efficient shopping experience for our customers. Here's what you need to know about our shipping policy:
Shipping Times:
Our current shipping times are clearly outlined on our Etsy product listings. Each product is crafted with care, and we aim to dispatch your order within the specified timeframe. Please consider these shipping times when placing your order, as we want to ensure your items arrive when you need them.
Expedited Shipping:
We understand that sometimes you need your items faster. For those who need their purchases sooner, we offer expedited shipping services at an additional cost. The charges for this service vary depending on the product and the delivery location. If you're interested in expedited shipping, please contact us via Etsy messages before placing your order, and we will provide you with a quote.
Shipping Confirmation:
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information. This allows you to monitor the journey of your package and gives you an estimated delivery date.
International Shipping:
For customers outside of our home country, please be aware that international shipping times can vary significantly and may be affected by factors outside of our control, such as customs processing in your country. Any potential customs duties or taxes applied by the destination country are the responsibility of the customer.
Shipping Issues:
If you have any problems with your shipment, such as non-delivery or damage upon arrival, please contact us immediately via Etsy messages. We'll do everything we can to resolve the issue quickly.
Returns & Exchanges:
As stated in our Return & Refund Policy, we only offer replacements or repairs on custom-made physical items. We do not offer refunds due to the personalized nature of these items. Please review our policy for detailed information.
